Shipping & Returns

Shipping and Returns Policy

Thank you for shopping with us! We aim to make your shopping experience seamless and transparent. Please read our shipping and returns policy carefully before making a purchase.

Shipping Policy

• Domestic Shipping (Australia):

  • Standard Shipping: $10 AUD

  • Express Shipping: $15 AUD

  • Free Shipping: Spend over $125 AUD and receive free standard shipping within Australia. (Free shipping cannot be combined with other promotional discounts).  Oversized, heavy, or bulky items are excluded from free shipping and will be noted in the description section of the item.

  • Orders are shipped via Australia Post and typically dispatched within 1-2 business days of placing your order.

  • Delivery times are subject to Australia Post’s schedules and may vary depending on your location.

• International Shipping:

  • Flat Rate: $30 AUD

  • Shipping times will vary depending on the destination country. Please allow extra time for customs processing.

• Oversized and Heavy Items:

  • Items marked as "Oversized/Bulky Item" in their description will incur additional shipping fees calculated at checkout.

  • These items are excluded from flat-rate shipping and may require longer delivery times.

  • Oversized and bulky items will not be shipped via Australia Post and will instead be sent with a courier service based on the delivery location.

• Order Tracking:

  • Tracking details will be provided once your order has been dispatched. You can track your order through the Australia Post website.

We want you to be completely satisfied with your purchase. If you’re not, here’s how we can assist:

• Change of Mind:

  • Returns for change of mind are accepted within 30 days of receiving your order.

  • Items must be unused, in original condition, and with all original packaging.

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.

• Damaged or Faulty Items:

  • If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.

  • Provide photos and a description of the issue to assist us in resolving it promptly.

  • We will cover return shipping costs for damaged or faulty items and provide a replacement or full refund.

• Exclusions:

  • Items marked as "Final Sale" or "Clearance" are not eligible for returns unless faulty.

  • Oversized and bulky items are subject to return shipping costs, which will be calculated based on the item's size and weight.

• Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5-7 business days.

For more information, please feel free to contact us.